Refund policy

If something is not right, write to info@amandalacey.com and we will answer between Monday and Friday, 9.00am to 5.00pm.

Returns

We refund unopened products returned in the condition they were sent. Opened, damaged or used products do not qualify for a refund, because skincare cannot be resold once a seal is broken.

Please return goods within 14 days of receiving them for a full refund of the price you paid for the products.

How to return something

Email info@amandalacey.com before sending anything back, and we will confirm the return address. Returns sent without telling us first can go astray.

Return postage is at your own cost, and we recommend a tracked service — until a parcel reaches us it remains your responsibility.

Refunds

Once your return arrives and has been checked, we refund to the original payment method. Depending on your bank, the money usually appears within five to ten working days of us processing it.

Original delivery charges are refunded where the whole order is returned, or where the goods were faulty or sent in error.

Faulty or incorrect items

If an item arrives damaged, faulty, or is not what you ordered, tell us within 14 days and we will replace it or refund it in full, including postage both ways. This does not affect your statutory rights under the Consumer Rights Act 2015.

Cancelling an order

Under the Consumer Contracts Regulations 2013 you may cancel an order within 14 days of receiving it, without giving a reason, and return it unopened for a full refund. Sealed cosmetics that have been unsealed after delivery are excluded, for hygiene reasons.

International returns

Perfumes and Miracle Tonic cannot be returned internationally, because they cannot be carried across borders by our couriers.